If you have a software-based certificate, go to 'Firefox', 'Preferences', 'Privacy and security' in the 'Certificates' section, click on 'See certificates' and check whether the certificate has been installed correctly.If the installation is correct, the certificate should appear under 'Your certificates'. If you are using an electronic DNI, follow the indications on the ' Connection error with electronic DNI with Mac OS X', available in our useful links at the end of this help point. DNIe), close the browser, reconnect the reader and reopen the browser to access the procedure. If the electronic certificate is a cryptographic card (e.g. To check the electronic certificate installed, follow these steps:Ĭheck that you can find the certificate in your browser We suggest you close down your browser session fully, using the 'Exit Firefox' option, before continuing with the rest of our recommendations.
Generally this is an identification error.It occurs when you try to access an option that requires an electronic certificate, and when the browser cannot detect it or it has not been selected properly.
